Contact Us
Have a question about the invoice generator, want to report a bug, or have a feature idea? We would love to hear from you. Fill out the form below and we will get back to you as soon as possible — typically within 24–48 hours.
Email Directly
[email protected]
We aim to respond to all messages within 24–48 hours during business days. Bug reports and critical issues are prioritized.
Common Support Topics
- How to add or change currencies on invoices
- PDF download not working on my device
- Requesting a new feature or tool
- Questions about privacy and data handling
- Partnership or business inquiries
Before you write: quick answers
Where did my invoice go? Nothing you type is uploaded, so we can't see or restore it. Drafts, saved templates and the address book live in your browser's local storage on the device you used. They disappear if you clear site data, use a private window or switch browsers — so always keep the downloaded PDF.
The PDF won't download. Try a current version of Chrome, Edge, Firefox or Safari, allow downloads for buildwithriz.com, and check that a content blocker isn't stopping the file. On iPhone and iPad the PDF may open in a preview first; use the share button to save it to Files.
Is my invoice legally valid in my country? The generator prints whatever you enter. What an invoice must show — a tax or VAT number, sequential numbering, the tax rate — depends on where you and your client are. We can explain what each field does, but we can't give tax or legal advice for your situation; your tax authority's website or an accountant can.
Reporting a bug
Tell us the page you were on, your device and browser, what you clicked, and what happened compared with what you expected. A screenshot helps. Please don't email us real client data — dummy names and amounts are enough to reproduce a problem.